Refund policy
RETURN & REFUND POLICY
At Zcovia, we want you to feel confident with every purchase. We understand that shopping online can sometimes be challenging, which is why we are committed to providing excellent customer service and a hassle-free experience.
60-Day Money-Back Guarantee
We offer a 60-Day Money-Back Guarantee on most products purchased directly from our website.
If you are not satisfied with your purchase, please contact us within 60 days of receiving your order, and we will work with you to find a solution.
Return Eligibility
To be eligible for a return or exchange:
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The request must be submitted within 60 days of the purchase date.
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The product packaging must be returned whenever possible.
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Proof of purchase (order confirmation email or order number) may be required.
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The product must have been purchased directly from the Zcovia website.
For products covered by our 60-Day Money-Back Guarantee, we may accept returns even if the product has been used, provided that the original packaging is returned.
Zcovia reserves the right to refuse any return, refund, or exchange request that does not meet the conditions outlined in this policy.
Non-Returnable Items
The following items are not eligible for return:
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Shipping protection or shipping insurance
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Gift cards
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Downloadable digital products
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Promotional or complimentary items
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Hazardous materials or flammable goods
Return Process
To initiate a return or exchange, please contact us at:
Email: deric.infos@gmail.com
Please include:
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Your order number
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Full name
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Reason for the return or exchange
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Photos (if applicable)
Our support team will review your request and provide instructions.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at:
Cancellation requests are processed based on the status of the order.
If the order has not yet entered fulfillment, we may be able to cancel it and issue a refund.
If the order has already been processed or shipped, cancellation may not be possible. In that case, you may request a return after delivery in accordance with this policy.
Exchanges
If you would like to exchange an item, please contact:
Include your order number and reason for the exchange.
Exchange requests are reviewed on a case-by-case basis.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service for any return shipment, as Zcovia cannot guarantee receipt of returned packages.
Refunds
Once your returned item has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be issued to the original payment method used during checkout.
Please note that processing times vary depending on your bank or payment provider.
Late or Missing Refunds
Refunds typically appear within a few business days after processing.
If you have not received your refund within 7 business days after receiving confirmation, please contact:
and we will investigate the matter.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Email:
Please include:
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Your order number
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A description of the issue
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Clear photos of the product and packaging
Failure to report damage within 48 hours of delivery may affect our ability to process your claim.
Gifts
If an item was purchased as a gift and shipped directly to you, we may issue store credit for approved returns.
Gift-related requests are handled on a case-by-case basis.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Email: deric.infos@gmail.com
We value your feedback and continuously strive to improve the Zcovia customer experience.